Blue Screen IT Solutions boasts a specialized team that assists clients in implementing integrated solutions. It has clients in nine European countries, in addition to Portugal.
Agility, specialization, and commitment. These are the pillars of success for Blue Screen IT Solutions, a company led by founder and managing partner, Frederico Faria de Oliveira, with over 20 years of history in the international information technology market. The company’s offerings are supported by LMS – Legal Management System, a software for managing legal cases with a central focus on debt recovery and legal case management from pre-litigation to litigation. It is developed with Agile methodology and OutSystems technology. While international sales make up the majority of our revenue, we’re actively working to shift this trend by currently focusing on the legal, financial, insurance, utilities, and auction sectors nationally.
What are the main products or services offered and how do they differentiate in the market?
In the financial sector, Blue Screen IT Solutions primarily operates with its LMS – Legal Management System application for credit management and recovery. LMS is our software for managing legal cases, tailored to manage and monitor debt processes, centralizing all information from pre-litigation to insolvency or recovery, and through litigation.
The LMS – Legal Management System is our solution for managing segmented credit portfolios on a large scale through configurable workflow engines, tailored to size and needs, to streamline task allocation among internal or external users, scalable to user groups when needed. It is available as SaaS – software as a service – on a per-user subscription basis, hosted on-premises, on our own cloud, or shared.
Blue Screen IT Solutions also serves clients throughout Europe with its XPressBSS (Business Software Solution) application, an ERP platform focused on integrating various areas of the same business, from commercial, services, logistics, transportation, to billing, primarily marketed in the international and national auction sectors.
The LMS is a software for managing and administering legal cases, an application dedicated to managing and monitoring debt processes.
How does Blue Screen use technology to enhance the customer experience and simplify financial processes?
Looking specifically at the financial sector, our current version of LMS – Legal Management System utilizes technology that revolutionizes the debt recovery process. First, in the internal management of pre-litigation processes, and then when it moves to the hands of lawyers, enabling them to work closely with the creditor, implementing automated processes involving all stakeholders.
The LMS is currently implemented in one of the major national banks as the primary system for their credit recovery areas, legal process management, and litigation, with over 20 external law offices, further enhancing its robustness and suitability for this area of activity.
The driving force behind the LMS – Legal Management System is user satisfaction. This means that customer focus is always present: on one hand, the SaaS solution can be highly customizable to meet business needs. On the other hand, any additional needs can be addressed through custom developments, provided by two major “heavyweights” in the technological world, Agile methodology, and the OutSystems application development platform.
These two axes distinguish the LMS – Legal Management System, not only the application itself, for its robustness, but also the process of (possible) additional application development and implementation. It is an extremely robust solution, perfect for large companies with a high level of complexity regarding data integration from various internal solutions, capable of centralizing information from various internal departments and external service providers (law firms, experts, enforcement agents, etc.), ensuring unmatched security and availability.
What are the future plans to expand product offerings or enter new markets?
Blue Screen IT Solutions’ goals revolve around consolidating the LMS – Legal Management System as the reference application for litigation and credit recovery areas of corporate and enterprise entities in Portugal.
How important is innovation to your business?
Innovation plays a crucial role in the IT sector, particularly in the field of application development. That’s precisely why we became OutSystems partners in 2013, foreseeing what would become a decisive step in our journey of innovation towards offering clearly differentiated application products to our clients.
Technology always keeps pace with the world we live in, and as such, our products are not static; quite the contrary. The evolution of SaaS systems also lies in the genuine interest of the customer community, with whom we have constant contact and who join us on the innovation journey, proposing new features and sharing complexities they want to see resolved. It is up to us to find the appropriate solutions, which, in the vast majority of cases in SaaS applications, serve all application customers and bring benefits to all. As mentioned earlier, this ability to solve problems in a timely manner puts users on our side and favors adoption, a key element for our projects.
Specifically in the financial area and regarding the domain of credit recovery, we understand that innovation, specialization, and the ability to manage large volumes are essential for the effectiveness of legal and credit recovery departments. This is the only way to keep up with increasing volumes without feeling the need to scale up their teams. After the stages of digitization and automation of activity, it is time to improve the path of automating routine tasks and better allocation of specialized resources. We have observed and investigated experiences in the field of artificial intelligence that will significantly contribute to the improvement of these aspects. Our goal is to bring resources to the market in this area that are genuinely useful for the treatment of large volumes of processes.
What are the main challenges you have faced?
Talent retention is an aspect that we never consider resolved in our activity. We know that the dedication and competence of our teams are essential for project success and, consequently, for the company. Just as we still have our first customer from 24 years ago, we still have our first employee. The significant growth that Blue Screen IT Solutions has experienced since 2020 to the present day has not affected the stability in the dynamics of the teams, and we have managed to maintain a level of human relationship that is essential. However, we never take this success for granted.
Talent retention is an aspect that we never consider solved in our activity. We know that the dedication and competence of our teams are essential for the success of the projects and, consequently, of the company.
How important is technology and digitization in the scope of Credit Management and Recovery?
Automation significantly benefits the processing of various procedural and accounting mechanisms, promotes efficiency, and ensures that users have proactive action capabilities, essential in the litigation area, which otherwise is overwhelmed by the execution of routine tasks with unitary impact.
Any entities with a considerable number of processes, especially credit recovery processes, benefit from digitization. These are complex and demanding processes that depend on the assertive and timely contribution of various parties, entities, and departments involved, hence the need for an agile centralization tool is fundamental. Integrated information sharing provides a common real-time view of processes, enabling everyone to work in harmony. By allowing various stakeholders to work on the same platform, the LMS – Legal Management System becomes able to play an active role, through the automation of repetitive tasks, also relieving people of various tasks that require high demands of detail and rigor.
Two or three best practices in this field that you can point out?
First and foremost, it is worth noting that efficient credit management and recovery depend on the centralization of information in a single, universal, and permanently accessible point for internal and external users. Then, it’s not enough to have a single point: it’s necessary for users to adopt the system as their essential working tool, making improvement suggestions, ensuring coherent and maximized use of the solution. To do this, it is very significant to integrate daily users into the selection and customization process of a credit management and recovery application.
(2024, March) Bank and Fintechs Special Article, Executive Digest, pages 108-110